Microcopy
Guiding users through intuitive digital experiences
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Order Status - Multi-box Item
In this order status experience, the customer has a clear picture of the status for every purchase at the item level. A multi-box item like a bed set can be delivered in multiple packages, and the badge allows the customer to clearly see that part of the full set is out for delivery.
Photo Upload - Report a Problem
When a customer finds an issue with an item they’ve purchased, they are required to upload a photo of the issue. After following a flow in their self-service account, an email is generated with a request for photos.
A clear headline and simple CTA provide the customer with an easy-to-understand plan of action to get their problem resolved.
Business VoiceEdge - A Simple Solution with Complex Features
Voice technology comprises multiple products through Comcast Business. Prospective clients can easily understand their package features with jargon-free, simplistic descriptions.